Have you ever reached that point in your business where things just feel a little stale? Things have been the same for a while, and the business just doesn’t feel like it is growing? It’s important to move beyond this, because a business that isn’t growing is one that’s fading. You always have to be moving in some direction. Therefore, take control of the direction of your business and help yourself move forward with these tips.
Socialize with Customers: Sometimes you need to get out of your rut. So find out where your customers hang out and spend time there yourself. Socializing and getting to know people will help your business grow. Find out what’s important to them, what interests them and what they talk about. Make sure you’re focused on learning as much as you can about the people you serve and use that insight to improve and grow your business.
Connect with other business owners. They are a great source of insight that can help your business grow. Team up with local, small businesses and learn from them. Join the local Chamber of Commerce and volunteer your time to help improve the business environment in your town. Help promote the businesses of others and you may find that you increase your customer base as well.
Remind People About Your Business: Don’t assume everyone remembers what you have to offer, especially if you don’t own a brick and mortar establishment that people see regularly. Marketing and advertising should be a regular part of your business activities. Make sure everyone in your local community knows what you do and do whatever is necessary to encourage them to come to you with their needs. For example, a local scrapbooking consultant always sponsors her son’s sports team. For the entire season, her name and her business are on the backs of all the children playing (for all their parents to see). It’s also listed on team schedules because the name of her business is the name of the team. Another business buys a plaque each year at the local Little League field and it stays up all year, reminding people about the business. Make sure you’re doing what it takes to stay in the front of your customers’ minds for your business.
Provide Personalized Service: If your business has a reputation for personalized, excellent customer service, your reputation will spread. Everyone likes to feel like they have someone who is completely committed to meeting their needs. Make it a point to make every single customer you work with feel like they are a rock star. Ask questions, learn the names of their kids, find out what matters to them. Bring these things up each time you talk to them. And try to anticipate their needs, so that they feel like you are going the extra mile for them. It will be appreciated and bring them back, because very few businesses provide this level of service anymore.
A growing business takes careful thought and strategy. Be sure you are consistently focused on what you can do to grow your business, so you don’t stagnate and go in the wrong direction! By constantly working on growth, you can enjoy a thriving business and enthusiastic customers who refer their friends to you.